Public Safety Answering Point is a 911Also known as “Basic 911” service is where a distressed caller has to tell the operator where he or she is calling from. call center operated by a local government. At the PSAP,
the call is answered by a specially trained official known as a 9-1-1 dispatcher. The dispatcher’s computer
receives information from the telephone company about the physical address (for landlines) or geographic
coordinates (for wireless) of the caller. This information is used to dispatch police, fire, medical and other
services as needed.