• Consolidate Vendors

As Windstream provides network connectivity for J.Jill today, we can expand upon those services and provide a solution that also includes “Best in Class” SD WAN / MNS, Wi-Fi , LAN Services, xCaaS and more…all on one consolidated invoice.  Additionally, we can leverage the existing MSA to simplify the contract process.

Implementation Strategy

Windstream Enterprise follows a structured and proven approach to ensure smooth deployment and integration of our solutions. We work closely with our clients to understand their specific requirements and design a customized implementation strategy that aligns with your business goals. J.Jill will be provided full white glove experience with a dedicated team that includes Project Manager, On-site Technicians, Technical Service Manager, Cyber Security Operations Manager, and Customer Experience Director.

PROJECT MANAGEMENT PROCESS

The Windstream Project Management Methodology is centered on the proven principles of understanding and satisfying our customer’s requirements, while ensuring a smooth and successful service implementation. This standardized process will be customized to create a personalized detailed implementation plan for J.Jill.

The Windstream Project Management Methodology uses the following phases:

1. 1. Initiating
   2. Planning
   3. Executing (Implementing)
   4. Monitoring and Controlling
   5. Closing

Upon contract award, the Windstream Project Manager will schedule the initial planning sessions. During these planning sessions, the teams will work jointly to develop a comprehensive scope of work and detailed implementation plan. Project implementation will begin upon Windstream and J.Jill approval.

Deliverables of the Initial Planning Sessions include the following:

• • Document project scope, including locations and services
  • Identify project team members, including roles and responsibilities
  • Determine project goals and deliverables
  • Clarify Jill expectations and requirements as they relate to the implementation timeline, including speed of implementation and activation dates and times
  • Confirm Jill billing requirements
  • Identify actions and associated resources required to complete the implementation
  • Develop a detailed project risk analysis and resolution plan to ensure minimal interruption of services during and after the implementation
  • Determine the communication channels and plan to keep all project team members informed throughout the project
  • Define escalation contacts and procedures
  • Review the change control mechanisms
  • Establish the testing and acceptance process

PROJECT MANAGER RESPONSIBILITIES

The Windstream Project Manager will lead and drive the conversion of J.Jill services to Windstream. Your project manager will serve as the main point of contact for J.Jill project team throughout the project. In addition, your project manager will oversee and coordinate all Windstream activities required to install J. Jill services.

The Windstream Project Manager responsibilities are as follows:

• • Serve as the main point of contact for the Jill and Windstream project teams
  • Develop, communicate, and execute the implementation project plan
  • Lead discovery and planning sessions to confirm and document project requirements
  • Document and communicate a clean and accurate scope of work that is understandable and agreed to all team members
  • Identify potential project risks and issues, then document mitigation plans for risks and issues that may impact meeting the project goals
  • Confirm all team members are committed to an on-time installation
  • Verify service orders are moving through the system and provide on-going project tracking and status updates
  • Ensure all required tasks are completed accurately and in a timely manner
  • Lead regular project status calls including providing meeting agendas and meeting minutes documenting key points and action items from the team calls
  • Facilitate all project deadlines and ensure the implementation meets expectations / project objectives for J.Jill.
  • Track and trend trouble tickets to ensure accurate and timely resolution
  • Transition the project to Windstream’s support team after successful installation of services

PROJECT TEAMS

It is critical that all Windstream and J.Jill project team members are identified early in the process. Project team members include company employees, in addition to vendors contracted to assist with the implementation. The Windstream Project Manager and J.Jill lead will ensure these resources are available and committed to a successful implementation.

The Windstream Project Manager will lead and coordinate the Windstream project team that will be responsible for project implementation. This Windstream project team will include (but is not limited to) team members from the following areas: Sales and Account Management, Technical Resources, Service Delivery, Network Planning and Engineering, Field Operations, and Billing. Technical Resources includes Sales Engineer (SE).

The Windstream Project Management Methodology emphasizes a team environment, minimizing handoffs and maximizing open communications between team members. This enhances the team’s ability to react to issues or questions that may arise during the implementation process.

Windstream has a proven track record of successfully implementing complex, large scale services to multiple locations across the country. The Windstream project management process is a critical component to ensure a smooth transition. At project onset, the Windstream Sales and Project Management Teams will confirm the project scope is clear and comprehensive, that the project plan is well-defined and communicated to all team members, and that the implementations are completed efficiently with minimal disruption in service to J. Jill. We look forward to working with J.Jill on your service implementation.

Cyber Security Operations Center (CSOC)

• 24×7 Live Support for the complete Fortinet Solution Stack.
• Specialized support with Fortinet certified engineers.

Dedicated Technical Service Manager (TSM)

The TSM position provides enhanced support for SD-WAN and SASE customers. The TSM provides guidance for customers once their solution has been implemented, serving as customer contact for SD-WAN performance optimization and modifications.

TSM Responsibilities:

• • Early Engagement: TSM will be assigned at order launch.
  • SD WAN / MNS Portals: Provides initial onboarding and ongoing customer training. TSM will also work to keep customer appraised of enhancements to portal features and reporting.
  • SD WAN / CMA Change Requests: Primary contact for changes to the SD WAN (Fortinet) environment. Ex. changes: Route adds/changes, Modify/Add business policies, Add/Remove VLAN, DHCP/DNS changes.
  • Product Consultation: Provide guidance on application performance across SD WAN environment and recommend configuration changes/solutions to optimize your specific traffic needs.