How Can We Help?
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Sales Process
- Creating a MAC Ticket
- Direct Resolution Team (DRT)
- E-Rate Process
- EOHHS - NaaS PAO Process
- EOHHS - NaaS Solution Overview
- EOHHS - Order Process / Workflow
- EOHHS - SD WAN PAO Process
- Long Distance Flat Rate
- Manage Service Locations / New Service Location Creation in Bulk
- Managed Wi-Fi Sales Process
- RFP Process ($25K+)
- Sales - WinOM Simple Order Quote Support
- SLED Forecasting
- TDM Rate Increases & Rollbacks
- WIN Order Process Flow to Implementation
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Email Templates
- CDM Introduction (to be used by CDM only)
- CDM Support Model option A (to be used by anyone) – available in Outreach also
- CDM Support Model option B (to be used by anyone) – available in Outreach also
- CSM to CDM Transition (standard response) *customer with special handling will receive different message. Please engage assigned CDM and set up internal call to discuss transition.
- DECOM Extension Denial – to be adjusted before sending out (this was VP response to rep)
- Disconnect Process
- Internal Expedite Request – DIR sends out to Rep prior to getting VP involved
- Legacy TDM
- Rate Increase
- Rate Increase (part of Outreach sequence also as first email)
- Repair Re-Direct
- Response to AO’s (older template)
- Secure eFax Email Template
- TDM Conversion Alternates (includes some spec sheets)
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Contracts
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WE Connect
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eFax
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Other
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OfficeSuite
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Windstream Corporate
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FAQs
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Cellular Broadband
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Support
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SD-WAN
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Solutions
Print
CDM Introduction (to be used by CDM only)
UpdatedDecember 7, 2023
Hello <first name>,
Windstream has been evolving over the last few years to become a leader in cloud-based services with our award winning UCAAS, networking, and security products and with that we are making changes to make it easier for you to do business with us. You have been identified as a Windstream customer that:
- Has near end of life OR end of life service
- Is or soon will be susceptible to price increase due to your current contract
- Would benefit from consolidation under a single service provider
- Are ready for Managed Services (SDWAN, MNS, SASE, SSE, Cloud Enabled Voice)
Your primary Salesperson is NOT changing. I am here to partner with them as a resource to help with the above items. We understand your business needs progress with time, and we will work with you to get you the best solution that meets your needs.
Book a meeting with me today! (My schedule is always up to date) <sender calendar URL>