Creating a MAC Ticket

Go to the Service Location in WinForce

Click the “Create Case” button

• Select the type of case
• Confirm Customer Name and Service Location
• Select a Service Location Contact or select Contact Customer is Customer Advocate
• Select “Add” under WinOM products
• Fill out required fields
• Click Next
• Copy Case # and add to calendar to make sure it gets completed
• Click “Submit to Downstream System” (make sure products are included)

Confirm case is submitted successfully.