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Sales Process
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Email Templates
- CDM Introduction (to be used by CDM only)
- CDM Support Model option A (to be used by anyone) – available in Outreach also
- CDM Support Model option B (to be used by anyone) – available in Outreach also
- CSM to CDM Transition (standard response) *customer with special handling will receive different message. Please engage assigned CDM and set up internal call to discuss transition.
- DECOM Extension Denial – to be adjusted before sending out (this was VP response to rep)
- Disconnect Process
- Internal Expedite Request – DIR sends out to Rep prior to getting VP involved
- Legacy TDM
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- Rate Increase (part of Outreach sequence also as first email)
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WE Connect
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Windstream Corporate
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CSM to CDM Transition (standard response) *customer with special handling will receive different message. Please engage assigned CDM and set up internal call to discuss transition.
UpdatedDecember 7, 2023
Hello <Name>,
Apologies, but my role here at Windstream has transitioned, and I no longer support your account. <CDM Name>, whom I have copied, is now a part of your account team, and they will speak to how you can accomplish the below request as well as their role on your account.