How Can We Help?
-
Sales Process
- Creating a MAC Ticket
- Direct Resolution Team (DRT)
- E-Rate Process
- EOHHS - NaaS PAO Process
- EOHHS - NaaS Solution Overview
- EOHHS - Order Process / Workflow
- EOHHS - SD WAN PAO Process
- Long Distance Flat Rate
- Manage Service Locations / New Service Location Creation in Bulk
- Managed Wi-Fi Sales Process
- RFP Process ($25K+)
- Sales - WinOM Simple Order Quote Support
- SLED Forecasting
- TDM Rate Increases & Rollbacks
- WIN Order Process Flow to Implementation
-
Email Templates
- CDM Introduction (to be used by CDM only)
- CDM Support Model option A (to be used by anyone) – available in Outreach also
- CDM Support Model option B (to be used by anyone) – available in Outreach also
- CSM to CDM Transition (standard response) *customer with special handling will receive different message. Please engage assigned CDM and set up internal call to discuss transition.
- DECOM Extension Denial – to be adjusted before sending out (this was VP response to rep)
- Disconnect Process
- Internal Expedite Request – DIR sends out to Rep prior to getting VP involved
- Legacy TDM
- Rate Increase
- Rate Increase (part of Outreach sequence also as first email)
- Repair Re-Direct
- Response to AO’s (older template)
- Secure eFax Email Template
- TDM Conversion Alternates (includes some spec sheets)
-
Contracts
-
WE Connect
-
eFax
-
Other
-
OfficeSuite
-
Windstream Corporate
-
FAQs
-
Cellular Broadband
-
Support
-
SD-WAN
-
Solutions
Print
E911 Telephone Number Extracts (Jira)
UpdatedNovember 28, 2023