How Can We Help?
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Sales Process
- Creating a MAC Ticket
- Direct Resolution Team (DRT)
- E-Rate Process
- EOHHS - NaaS PAO Process
- EOHHS - NaaS Solution Overview
- EOHHS - Order Process / Workflow
- EOHHS - SD WAN PAO Process
- Long Distance Flat Rate
- Manage Service Locations / New Service Location Creation in Bulk
- Managed Wi-Fi Sales Process
- RFP Process ($25K+)
- Sales - WinOM Simple Order Quote Support
- SLED Forecasting
- TDM Rate Increases & Rollbacks
- WIN Order Process Flow to Implementation
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Email Templates
- CDM Introduction (to be used by CDM only)
- CDM Support Model option A (to be used by anyone) – available in Outreach also
- CDM Support Model option B (to be used by anyone) – available in Outreach also
- CSM to CDM Transition (standard response) *customer with special handling will receive different message. Please engage assigned CDM and set up internal call to discuss transition.
- DECOM Extension Denial – to be adjusted before sending out (this was VP response to rep)
- Disconnect Process
- Internal Expedite Request – DIR sends out to Rep prior to getting VP involved
- Legacy TDM
- Rate Increase
- Rate Increase (part of Outreach sequence also as first email)
- Repair Re-Direct
- Response to AO’s (older template)
- Secure eFax Email Template
- TDM Conversion Alternates (includes some spec sheets)
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Contracts
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WE Connect
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eFax
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Other
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OfficeSuite
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Windstream Corporate
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FAQs
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Cellular Broadband
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Support
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SD-WAN
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Solutions
Print
How to open a ticket in WE Connect
UpdatedJanuary 9, 2023
1 Click “Support” “New Service Ticket Request”
2. Click “Account Name/Number” and enter account number. If unknown, use the “Service ID” or “Service Location.”
3. Then proceed to “Issue Details” and click on the corresponding issue (and proceed through the remaining steps)