Legacy TDM

Hello {{first_name}},

Thank you for your loyalty and business throughout the past several years. Our records indicate that all or a portion of the service we are providing on your account is a legacy TDM (Time Division Multiplexing) telephony service that expanded heavily in our industry in the 1990s and early 2000s. Windstream Enterprise and many other large ILECs (Incumbent Local Exchange Carriers) around the country are decommissioning this older technology as servicing, supporting, and maintaining this copper network can cause downtime.

• In   2020  customers on TDM telephony services   experienced 70%   more network events   or downtime   nationwide compared to fiber or SD WAN based   network  elements.
• Throughout  2021   Windstream will be conducting   TDM grooms to reduce the  quantity of   switch facilities as we remove TDM from our infrastructure.
• Your  account   has been flagged for your local account team to re-design  your   TDM telephony services WITHOUT a need to make any changes   to  your current equipment on-site.
• Many of  our   customers see a savings   up to 20% or more off their current   TDM  telephony service spend depending on how redundant of   a design is deployed.

The goal of this letter is to get ahead of this change, so that we can coordinate and schedule with our project coordination team the move to our IP based service without having any capital dollars spent out of your pocket.

Let’s get to work on getting the cost and hassle out of your network. Here’s a link to my calendar; please select a day and time that works for you.

Speak to you soon.