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STIR/SHAKEN

Updated

STIR/SHAKEN is a technology framework designed to help reduce fraudulent robocalling
and illegal phone number spoofing.

Secure Telephone Identity Revisited (STIR) are the protocols that allow service providers
to create a digital signature for a call that includes calling party information. It also allows
the digital signature to be verified by the terminating service provider or party. The STIR
protocols were developed by the Internet Engineering Task Force (IETF) working group.

Secure Handling of Asserted Information Using toKENs (SHAKEN) is the framework for
how STIR is to be deployed service providers within their networks.

The Alliance Telecommunications Industry Standards (ATIS) has developed three key
standards that form the basis of STIR/SHAKEN:

    • ATIS-1000074 – Secure Handling Of Asserted Information Using toKENs (SHAKEN)
    • ATIS-1000080 – Secure Handling of Asserted information using toKENs
    • (SHAKEN): Governance Model and Certificate Management
    • ATIS-1000084 – Technical Report on Operational and Management Considerations for
      SHAKEN STI Certification Authorities and Policy Administrators
Caller ID Information Description
Fraudulent Call Calls originating from invalid, unsolicited and unassigned telephone numbers as well as calls originating from inbound-only numbers that should never make outbound calls
SPAM? Prepended to the caller ID Calls with a high probability of being originated by a robodialer  based on the Neustar reputation database score
Regular Caller ID display passed through Caller ID will be passed-through as-is for calls with low probability of being originated by a robodialer based on the Neustar reputation database score.

As an terminating provider, Windstream will prepend the applicable labelling as indicated by Neustar reputation database score provided.

    • Fraudulent Call
    • SPAM?
    • Regular Caller ID Information
    • As an originating provider, Windstream will provide the proper indication for originating caller.
    • Our customer and our DID
    • Our customer and not our DID
    • Not our customer or our DID

Windstream is fully compliant with the STIR/SHAKEN requirements.

You can also use the following link to open a TT if you suspect a problem with calls. Also you need to follow this link and register all your TNs in the big 3 DBs. Hope this helps. Thanks.

https://www.freevoiceusa.com/call_center_systems/guides/admin/Dontgetspammed

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