How Can We Help?
-
Sales Process
- Creating a MAC Ticket
- Direct Resolution Team (DRT)
- E-Rate Process
- EOHHS - NaaS PAO Process
- EOHHS - NaaS Solution Overview
- EOHHS - Order Process / Workflow
- EOHHS - SD WAN PAO Process
- Long Distance Flat Rate
- Manage Service Locations / New Service Location Creation in Bulk
- Managed Wi-Fi Sales Process
- RFP Process ($25K+)
- Sales - WinOM Simple Order Quote Support
- SLED Forecasting
- TDM Rate Increases & Rollbacks
- WIN Order Process Flow to Implementation
-
Email Templates
- CDM Introduction (to be used by CDM only)
- CDM Support Model option A (to be used by anyone) – available in Outreach also
- CDM Support Model option B (to be used by anyone) – available in Outreach also
- CSM to CDM Transition (standard response) *customer with special handling will receive different message. Please engage assigned CDM and set up internal call to discuss transition.
- DECOM Extension Denial – to be adjusted before sending out (this was VP response to rep)
- Disconnect Process
- Internal Expedite Request – DIR sends out to Rep prior to getting VP involved
- Legacy TDM
- Rate Increase
- Rate Increase (part of Outreach sequence also as first email)
- Repair Re-Direct
- Response to AO’s (older template)
- Secure eFax Email Template
- TDM Conversion Alternates (includes some spec sheets)
-
Contracts
-
WE Connect
-
eFax
-
Other
-
OfficeSuite
-
Windstream Corporate
-
FAQs
-
Cellular Broadband
-
Support
-
SD-WAN
-
Solutions
Print
TDM Conversion Alternates (includes some spec sheets)
UpdatedDecember 7, 2023
PRI/SIP voice on T1 circuits – I need to know if any of the phone numbers (DIDs) are used as Faxes or any other analog devices.
- Any Faxes or analog use of the DID’s will be required to be quoted as Analog Call Paths on the Dynamic PRI/SIP product.
- PBX Conversion option: Convert the PRI or SIP off the copper T1 and onto an Ethernet circuit.
- Cloud Conversion option: We can quote to move your voice to our Cloud voice product called OfficeSuite. A demo can be scheduled.
POTS Lines – I need to know what they are used for; Fax-Alarms-Elevators etc. I have attached information for each option.
- Voice alternate option: We can convert to DVL/VoIP.
- Fax alternate option: We can convert to eFax.
- Alarm or Elevator alternate option: We can convert to Digital Voice Line with Cellular Broadband Failover.