TDM Rate Increases & Rollbacks

• Rate Roll back, per Jeff Sherwood:

Per Jeff Sherwood, regarding the “ T-1 TDM Connectivity” rollbacks / credits:

We usually refer to it as a rate reset and credit.  We reset the rates to what they were previously if they are eligible, and zero the TDM C.  We then provide credit approval based on the signature date up to two months on rate increases, and one month on the TDM C charge after it is zeroed.

It is a bit different that offer management that approves as a rollback

In this case, as it’s TDM-C, they’d only get a month’s worth of credit but we can roll them back to the prior rate.  They’d need to get the signed doc in asap.

• • Note regarding TDM disconnects & ETFs:

If customer has only TDM at a service location (that is under contract) and they choose to disconnect and not move to another strategic product, we will waive the ETF penalty

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• • The TDM Market is no longer governed by standard rules (both Regulation and De-Regulated Market Based Supply and Demand) and notification periods
  • WIN has faced and is facing Unprecedented Rate Increases from the major LEC’s (ATT, VZ, Lumen, Frontier) across all TDM access types
    • Any Existing agreements are coming to an end shortly
    • Immediate Pricing Action is required across all remaining TDM circuits
  • Increased Churn is putting more pressure on customers that have not made the journey away from TDM either though an Active conversion or Porting out to another Carrier
    • Remaining customers using TDM Access must support a larger share of remaining Network
    • Remaining customers subject to increased TDM CC Charges
    • Remaining customers subject to additional Decom Notices

1. TDM Conversion
   • No escalation needed:
     • Production disco in flight at location level (no blanket customer level deferrals or exclusions will be granted)
     • Conversion completed with disco in flight
     • If T1 conv signed, paperwork complete and validated, and signed within L6M
     • Contractual validated TDM rate lock
2. TDM Data Integrity on incorrectly identified TDM product or delayed TCB record update.
   • No escalation needed:
     • Verified data integrity issue
     • Production disco in flight
     • Conversion completed with disco in flight
3. OOT renewals recently signed, data integrity, and pending signature.
   • No escalation needed:
     • Renewal signed; paperwork executed
     • Data integrity (incorrect term dates with validated contract)
     • Conversion completed with disco in flight
     • Production disco orders in flight
   • Escalation required (RI Team reject request, escalate upon pushback):
     • Pending signature
4. Disconnect recently placed, and not aged.
   • No escalation needed:
     • If adequate support provided showing disco in motion