This is a Statewide Contract for Network Services, Communications Services, and Related Equipment. This Contract
replaces Statewide Contracts ITT46 Network Services and ITT50 Converged Voice and Data Communications Systems. This
contract user guide applies only to ITT72 Categories 2 to 9.
This statewide contract supports the consolidation of the Commonwealth’s telecommunications networks and
infrastructure into MassVoice, the enhancement of the Network Services model of the Commonwealth as directed by the
Executive Order 549, Article 97 and as expressed in the Strategic Plan of the Executive Office of Technology Services and
Security (EOTSS). ITT72 Contractors with approved MassVoice offerings are listed in the MassVoice Vendor List and
Information section in this User Guide.
Contractors are prohibited from selling Converged Voice and Data Communication Systems, Services, and Equipment to
agencies and departments of the Executive Branch without the prior written approval of the Commonwealth CIO or
designee. Executive branch agencies and departments must obtain the prior written approval of the Commonwealth CIO
or designee before procuring Converged Voice and Data Communication Systems and Services that may be available via
the MassVoice infrastructure.
NOTE: Eligible Entities may procure low voltage cabling (previously available from Statewide Contract ITC68) under the
following statewide contracts, provided that such cabling is necessary for the operation of a product or service available
under that contract. Such cabling may be procured on a standalone basis and does not require the procurement of a new
product or service.
- Low voltage cabling may be procured from vendors on ITT72 Categories 2-9 (Network Services, Communications
Services & Related Equipment) when the cabling is necessary for the operation of voice services, data services, or
other contract offerings. - Low voltage cabling may be procured from vendors on ITC71 (Security, Surveillance, Monitoring, and Access
Control Systems) when the cabling is necessary for the operation of integrated security systems or other contract
offerings. - Low voltage cabling may be procured from vendors on ITC73 (Information Technology Equipment and Services)
when the cabling is necessary for the operation of computers, servers, or other contract offerings.
Eligible Entities are responsible for ensuring compliance with all Construction Requirements, including the prevailing wage
law, as applicable.
Contract Categories
- Category 2: Voice Services Category 6: Fiber Services
- Category 3: Conferencing Category 7: Managed Services
- Category 4: Data Services and Broadband Category 8: Call Center
- Category 5: Small Facility Services Category 9: Equipment Related to ITT72 Services
Benefits and Cost Savings
Statewide contracts are an easy way to obtain benefits for your organization by leveraging the Commonwealth’s buying
power, solicitation process, contracting expertise, vendor management and oversight, and the availability of
environmentally preferable products
Eligible Entities
Please see the standard list of Eligible Entities on the Eligible Entities Which May Use Statewide Contracts webpage.
State agencies purchasing off this contract are asked to coordinate purchases with their agency Secretariat and to follow
all relevant purchasing guidelines established by their respective Secretariat.
ITT72 Categories 2-9 Contract User Guide _07.25.25